Refund policy

RETURN & REFUND POLICY

Digital Matrix Assets
Last updated: August 10, 2026

OVERVIEW

Digital Matrix Assets is committed to accurately representing the trading cards, graded cards, sealed products, and collectibles we sell through detailed photographs, descriptions, condition information, and product data.

Because collectible products are unique physical items, customers should carefully review all photographs, descriptions, condition information, grading information, product details, and other listing information before completing a purchase.

GENERAL POLICY — NO CHANGE-OF-MIND RETURNS

Digital Matrix Assets generally does not accept discretionary returns for:

  • Buyer’s remorse
  • Accidental purchases
  • Changes of mind
  • Changes in collecting preferences
  • Market-price changes after purchase
  • Dissatisfaction with an item that materially matches its photographs and description
  • Dissatisfaction with the grade subsequently assigned to a raw card

Sales are considered final except where a qualifying order issue exists or where return or refund rights are required by applicable law.

RAW AND UNGRADED CARDS

Raw cards are visually evaluated based on characteristics such as centering, corners, edges, surfaces, print quality, and overall wear.

Trading cards may exhibit normal manufacturing variations, including print lines, centering differences, surface characteristics, edge or corner characteristics, and other factory-related variations.

Listing photographs form part of the item description.

No Grade Guarantee

No numerical grade from PSA, CGC, Beckett/BGS, SGC, or another grading company is guaranteed for a raw card unless expressly stated otherwise.

Condition descriptions such as Near Mint describe our assessment of the card’s apparent condition and do not predict or guarantee any future third-party grading result.

A grading company may identify characteristics that are difficult to see in listing photographs. Dissatisfaction with a subsequent grading result is not, by itself, grounds for a return or refund.

PROFESSIONALLY GRADED CARDS

Professionally graded cards are sold based on the grading company, numerical grade, certification information, holder, label, and photographs shown in the listing.

Minor cosmetic wear may be present on graded-card holders. Material cracks, significant label damage, or other known significant holder issues will be disclosed when known.

The numerical grade represents the opinion of the grading company that issued it and is not an independent grade assigned by Digital Matrix Assets.

SEALED PRODUCTS

Sealed trading-card products should be inspected upon delivery before the manufacturer’s seal, shrink wrap, or other factory packaging is opened.

Products that have been opened, unsealed, altered, or tampered with after delivery are generally not eligible for return unless required by applicable law or specifically approved because of a qualifying order issue.

If you receive the wrong sealed product or believe a sealed product was damaged in transit, do not open it before contacting us.

QUALIFYING ORDER ISSUES

We will review and work to resolve situations in which:

  • The item arrives damaged in transit
  • The wrong item was received
  • An item is missing from the shipment
  • The item materially differs from its listing photographs or description
  • Another material fulfillment error occurred

Please contact us at admin@digitalmatrixassets.com as soon as possible and preferably within 7 calendar days of delivery.

Include:

  1. Your order number
  2. A description of the issue
  3. Clear photographs of the item
  4. Photographs of the shipping package and protective materials when damage is involved
  5. Photographs of the shipping label when requested

Please retain all original packaging until the issue has been resolved.

This reporting period does not limit any rights or remedies that cannot legally be waived.

APPROVED RETURNS

A return must be approved by Digital Matrix Assets before it is shipped back.

When a qualifying return is approved:

  • Return instructions will be provided.
  • A return should be shipped within 7 calendar days after return authorization, unless we provide different instructions.
  • The item must be returned in substantially the same condition in which it was received.
  • Cards, slabs, holders, seals, accessories, packaging, and included materials must not be substituted, altered, removed, or intentionally damaged.
  • Sealed products must remain sealed unless the reported issue itself required opening or we authorize otherwise.

Unauthorized returns may be refused or delayed.

RETURN SHIPPING

Approved returns must use tracked parcel shipping.

Do not return trading cards or collectibles using Plain White Envelope (PWE), stamped letter mail, or another untracked shipping method.

For an approved return resulting from:

  • An incorrect item
  • Shipping damage
  • A materially misdescribed item
  • Another verified fulfillment error by Digital Matrix Assets

Digital Matrix Assets will provide a prepaid tracked return label or other approved return instructions when a physical return is required.

Do not independently purchase return postage unless instructed to do so.

Depending on the circumstances, we may resolve an issue without requiring the item to be returned.

Shopify supports returns with shipping instructions, return labels, and tracking as part of its return workflow.

RETURN PACKAGING

Returned items must be packaged securely to prevent damage during transit.

When practical, use the protective materials originally supplied with the order.

Trading cards and graded slabs must remain appropriately protected inside the return parcel. Sealed collectible retail packaging must not be used as the outer shipping carton.

Digital Matrix Assets may not be responsible for additional damage caused by inadequate return packaging where permitted by applicable law.

REFUNDS

Approved refunds are issued to the original payment method.

Refunds are normally initiated after:

  • The returned item has been received and inspected; or
  • We determine that a physical return is not necessary.

If a complete order is refunded because of a qualifying order problem attributable to Digital Matrix Assets, applicable original shipping charges may also be refunded as appropriate.

Partial-order refunds and shipping adjustments will be handled based on the circumstances of the affected order.

Shopify allows merchants to refund all or part of an order and separately refund applicable shipping charges.

After Digital Matrix Assets issues a refund, the time required for the funds to appear in your account depends on the payment provider or financial institution.

You will be notified when the refund has been initiated.

ORDER CANCELLATIONS

Cancellation requests are not guaranteed once an order has entered processing, packaging, or shipment.

If you need to request cancellation, contact:

admin@digitalmatrixassets.com

as soon as possible and include your order number.

If fulfillment has already progressed too far to stop shipment, the order may no longer be cancellable.

SHIPPING ADDRESS ERRORS

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect address was entered, contact us immediately.

For order-security and tracking purposes, Digital Matrix Assets may require an unfulfilled order to be cancelled and placed again using the correct shipping address rather than manually changing the destination.

CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact Digital Matrix Assets first if there is an issue with an order so that we have an opportunity to investigate and resolve the matter.

Nothing in this policy prevents a customer from exercising applicable rights through their payment provider or under applicable consumer-protection law.

CONSUMER RIGHTS

Nothing in this policy limits consumer rights or remedies that cannot legally be waived or restricted.

Consumer-protection requirements can vary based on where the business and customer are located, so your published policy remains subject to applicable law. Shopify similarly advises merchants to comply with the laws applicable to both their business and the markets where they sell.

RETURN & REFUND QUESTIONS

Digital Matrix Assets
236 E. Belden Ave.
Elmhurst, IL 60126-1961
admin@digitalmatrixassets.com