Shipping policy
SHIPPING POLICY
Digital Matrix Assets
Last updated: August 10, 2026
PROCESSING TIME
Orders are generally processed and prepared for shipment within 1 business day after successful payment confirmation.
Orders placed on weekends or U.S. federal holidays are generally processed the next business day. Processing may occasionally take longer during periods of unusually high order volume.
SHIPPING CHARGES
All orders use buyer-paid, carrier-calculated shipping.
Digital Matrix Assets does not offer:
- Free shipping
- Free-shipping thresholds
- Flat-rate shipping
- Plain White Envelope (PWE) shipping
- Stamped letter mail
- Untracked shipping methods
Shipping charges are calculated at checkout using the destination, product weight, applicable package information, and available carrier service.
DOMESTIC SHIPPING METHODS
USPS Ground Advantage is our minimum standard domestic shipping service.
Every order is shipped as a tracked parcel. Faster tracked shipping services may be offered at checkout when available.
The shipping service selected at checkout will normally be used. Digital Matrix Assets may upgrade an order to a faster or more protective tracked service when appropriate at no additional charge to the customer.
We do not ship trading cards using PWE, stamped envelopes, or other untracked letter-mail services, regardless of the value of the card.
TRACKING
Tracking is provided for every shipment.
Tracking information is sent through the order confirmation or shipping notification after the order has been prepared for carrier acceptance.
Tracking updates and delivery scans are provided by the carrier.
PACKAGING
Digital Matrix Assets uses protective packaging appropriate for the type, quantity, value, and fragility of the products ordered.
Raw trading cards may be protected using:
- Penny sleeves
- Top loaders or other rigid holders
- Team bags or resealable protection
- Rigid/cardboard protection
- Padded bubble mailers
- Corrugated shipping cartons when appropriate
Professionally graded cards are secured to minimize movement and protect the slab during transit. Depending on the order, graded cards may ship in padded mailers or protective corrugated cartons.
A padded bubble mailer is the minimum packaging standard for card shipments.
SEALED PRODUCTS
Sealed trading-card products receive additional packaging appropriate to their size and collectible value.
Products such as:
- Booster packs
- Sleeved boosters
- Booster bundles
- Elite Trainer Boxes
- Tins
- Collection boxes
- Blaster boxes
- Mega boxes
- Booster boxes
- Hobby boxes
- Other sealed Pokémon or sports-card products
will normally be shipped inside a protective corrugated shipping carton with appropriate cushioning or void fill.
The manufacturer's retail packaging is part of the collectible product and is not normally used as the shipping carton.
Shipping labels, carrier labels, and packing tape will not be applied directly to collectible sealed retail packaging.
COMBINED SHIPPING
Eligible products purchased in the same Shopify order may be combined into one secure shipment when they are fulfilled from the same location and can be safely packaged together.
Combined shipments may include:
- Multiple raw cards
- Multiple graded cards
- Raw cards and graded cards
- Raw cards and sealed products
- Graded cards and sealed products
- Multiple sealed products
Combined shipping does not mean free or flat-rate shipping.
The customer continues to pay the carrier-calculated shipping rate presented by Shopify based on the order's destination, product weights, and applicable package information.
If an order cannot be safely shipped as one parcel, Digital Matrix Assets may use multiple packages as necessary.
DELIVERY ESTIMATES
Carrier delivery dates and timeframes are estimates unless the carrier expressly guarantees the selected service.
Delivery may be affected by weather, transportation disruptions, holidays, carrier operating conditions, address issues, and other circumstances outside Digital Matrix Assets' direct control.
If tracking indicates an unusual delay or other delivery problem, please contact us so we can assist with reviewing the shipment.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify your shipping address before submitting the order.
If an incorrect address was entered, contact us as soon as possible. Address changes may not be possible after fulfillment has begun or a shipping label has been created.
For security and order-integrity purposes, we may require cancellation and replacement of the order rather than manually changing the destination after purchase.
HIGH-VALUE AND FRAGILE ORDERS
Higher-value, fragile, oversized, or unusually heavy orders may receive additional protection, including:
- Corrugated-box packaging
- Additional cushioning
- Additional shipping insurance
- Signature confirmation
- Upgraded tracked shipping service
These measures may be applied when appropriate to protect the shipment.
DELAYED, LOST, OR DAMAGED SHIPMENTS
If an order appears unusually delayed, lost, or arrives damaged, contact Digital Matrix Assets as soon as possible at:
For damaged shipments, please retain:
- The item
- Shipping carton or mailer
- Interior packaging
- Shipping label
- All protective materials
Photographs of the item and packaging may be required so that we can investigate the shipment and, when applicable, submit a carrier claim.
INTERNATIONAL SHIPPING
International shipping is available only when offered at checkout.
International customers are responsible for applicable customs duties, taxes, import charges, brokerage fees, and other charges imposed by the destination country or carrier unless Shopify checkout specifically states otherwise.
Customs processing and international carrier delays may affect estimated delivery times.
SHIPPING QUESTIONS
Digital Matrix Assets
236 E. Belden Ave.
Elmhurst, IL 60126-1961
admin@digitalmatrixassets.com